Insights Details

Email Encryption: What You Need to Know

Protecting your personal and financial information is important to us. As part of our ongoing security practices, Northfront uses secure email encryption when sending sensitive information to clients.

This post explains what’s changing, why we’re doing it, and what it means for you.

What’s Happening

When Northfront sends you an email that contains sensitive or personal information, that email may be sent using secure email encryption.

When this happens:

     -You’ll receive an email from Northfront with a secure message

     -Before you can read the message or open any attachments, you may be asked to enter a one-time passcode

     -The passcode is sent to the same email address where you received the message

     -Once verified, you can read and reply to the email as usual

     -Replies within that same email conversation are automatically protected

You may notice an extra step when opening certain emails, this is expected.

Why We’re Doing This

Email is convenient, but it isn’t always private by default. Using secure email encryption allows us to add an extra layer of protection when sharing sensitive information.

It’s important to note that:

     -Secure email helps protect the message we send

     -It does not control or secure your personal email account

This means encryption works best when combined with good personal email security on your end.

What This Means for You

For most clients, the impact is minimal:

     -You may occasionally be asked to enter a one-time passcode to read an email

     -No special software or technical setup is required

     -Your regular communication with us does not change

     -Once you’ve opened a secure email, you can reply normally

Please note:
If you return to the secure email later you may be asked to re-enter a passcode. In some cases, access can remain active for up to 24 hours, depending on the options selected when opening the message.

A Reminder About Email Security

Email is an important part of how we communicate, and keeping your email account secure helps protect your personal information more broadly.

     -We recommend the following general best practices:

     -Use a strong, unique password for your email account

     -Avoid reusing the same password across multiple websites or services

     -Be cautious with unexpected emails, links, or attachments

     -Keep your devices and software up to date

These steps help reduce the risk of unauthorized access and support the safe exchange of information.

Attachments and Documents

When documents are sent using secure email, they are protected as part of that message. In some situations (such as sharing multiple documents or larger files) we may use a secure link instead of email.

We will always clearly explain what to expect and guide you through the process.

Need Help or Have Questions?

If you have any questions or experience difficulty opening a secure email, please contact us:

Email: info@northfront.com
Phone: 403-571-8960

Frequently Asked Questions

Will I need to enter a passcode every time?
Sometimes. In certain cases, you may remain verified for up to 24 hours. If you access the message again later, you may be asked to re-enter a passcode.

Do I need special software or a Microsoft account?
No. Secure emails can be opened using your existing email account.

Can I reply to secure emails normally?
Yes. Replies within the same email conversation are automatically protected.

What if I’m unsure whether an email is really from Northfront?
Please contact us directly. We will only reach out when there is a legitimate reason, and we will never ask for passwords, full account numbers, or login credentials by email.

What if I have trouble opening a secure email?
We’re happy to help — just reach out.

© 2025 Northfront Financial Inc. All rights reserved. The information provided herein is for informational purposes only and does not constitute investment advice. Opinions and estimates are subject to change without notice. Readers should consult with Northfront Financial Inc., their investment advisor, tax advisor, financial planner, or legal counsel before acting on any information presented.

This communication is intended solely for Canadian residents and does not constitute an offer or solicitation in jurisdictions where such offers are not permitted. Northfront Financial Inc.’s services are available only in jurisdictions where the company is registered to provide such services. It is important to note that past performance does not guarantee future results. The content provided should not be construed as a solicitation to buy or sell any security or financial instrument. Northfront Financial Inc. does not warrant the accuracy, completeness, or currency of the information presented.